Location: Kolhapur, Maharashtra
Industry: Air Compressors & Garage Equipment
Employment Type: Full-Time
Reports To: General Manager | Experience: Minimum 10+ years in service operations and team leadership
Compensation: Competitive Salary + Performance-Based Incentives
Perks: Office car on request, Incentives based on KPIs
Position Overview:
We are looking for a highly skilled, proactive, and customer-focused After Sales & Service Manager to lead our service department with a focus on operational excellence, revenue generation, and customer satisfaction. The role demands a technically sound professional who can mentor the team, streamline service processes, and contribute directly to business growth.
Key Responsibilities:
✅ Team Leadership & Field Management
- Assign daily tasks to service technicians and ensure efficient execution.
- Conduct daily reviews with the service team to monitor progress and resolve queries on the spot.
- Provide fortnightly technical and soft-skills training sessions to continuously upgrade team knowledge and field performance.
- Ensure service engineers are productive, punctual, and motivated to meet their daily and monthly goals.
- Personally handle escalated complaints and attend critical client meetings when required.
✅ Revenue Generation & Monitoring
- Drive revenue across:
- Spare Parts
- Service Charges
- Annual Maintenance Contracts (AMC)
- Monitor targets and performance daily, weekly, and monthly to ensure consistent growth.
- Implement strategies to increase customer retention and repeat business.
✅ Inventory Control & Planning
- Forecast and manage spare parts inventory efficiently.
- Coordinate with procurement and stores for stock availability and reorder planning.
- Optimize inventory cost while maintaining service readiness.
✅ Customer Relationship & Satisfaction
- Ensure prompt and professional resolution of all service-related concerns.
- Maintain long-term customer relationships through proactive service and clear communication.
- Lead customer feedback analysis to identify service improvement areas.
✅ Reporting & System Utilization
- Prepare and maintain reports using ERP, CRM, and Excel.
- Track service trends, technician performance, and revenue metrics.
- Ensure all service data is accurately updated in real-time for effective reporting.
Qualifications & Requirements:
- Education: B.E. in Mechanical or Electrical Engineering (Preferred)
- Experience: Minimum 10+ years in service operations and team leadership
- Strong technical expertise in industrial machinery or engineering equipment
- Leadership abilities with a passion for coaching and developing teams
- Proficiency in ERP, CRM, and MS Excel
- Excellent interpersonal and communication skills
- Readiness to travel for site visits, escalations, and client meetings
What We Offer:
- Key leadership role in a reputed and growing organization
- Structured incentive plan linked to performance and results
- Office car available on request for field travel
- A high-performance work culture with room to lead, learn, and grow
- Access to strategic decision-making and support from senior management
